These terms are an agreement between you and KliniqOS for using kliniqos.com and the KliniqOS app. By creating an account or using the service, you agree to them.
1. Who can use KliniqOS
KliniqOS is for doctors registered with the National Medical Commission or a State Medical Council, and for the clinics they run. You must be 18 or older. Clinic staff you authorise may use the features meant for them. We may verify your registration and may refuse or close accounts we cannot verify. Submitting an early access request does not guarantee a place; we review each request personally.
2. What KliniqOS does
KliniqOS helps you run your clinic: appointments and queues, recording and transcribing consultations, drafting prescriptions on your letterhead, patient records, patient queries, analytics and finance. Features marked "Coming soon" are not yet available, and we will tell you when they go live.
3. Your clinical responsibility
KliniqOS is a documentation and practice tool. It does not diagnose, treat or give medical advice, and nothing on our website is medical, legal or financial advice.
- Transcripts, notes, prescriptions and suggested replies created by AI are drafts. They can be wrong or incomplete.
- You must review, correct and confirm every draft before it is printed, sent or relied on.
- The doctor remains the sole clinical authority in every consultation. All clinical decisions, and everything you sign or send, remain your professional responsibility.
4. Patient consent and your duties
You are responsible for:
- telling patients you use KliniqOS and getting their consent before recording a consultation;
- having a lawful basis to enter patient data;
- keeping records as required by law and professional rules; and
- answering patients who ask to see, correct or delete their data. We will help you do this.
Our Privacy Policy explains how we process patient data on your behalf.
5. Your account
Keep your login details private and do not share your account. You are responsible for activity under your account. Tell us at once at support.kliniqos@gmail.com if you think someone else has accessed it.
6. Plans and payment
- Founding price: ₹4,999 a year plus GST per doctor, for the first 100 doctors who join. It stays the same for 3 years from the day you join.
- After the 3 years, the price in effect at that time applies.
- Polyclinic plans are agreed separately.
Fees are billed yearly in advance. We will give at least 30 days' notice of any price change, and it applies from your next renewal. Doctors who joined during free early access will get advance notice before any charge begins.
7. Acceptable use
Do not:
- use KliniqOS for anything illegal or outside medical practice;
- record anyone without consent;
- upload data you have no right to use;
- try to access other clinics' data, break security, or overload the service; or
- copy, resell or reverse engineer the software.
8. Your data
Your clinic's data belongs to you and your patients. You give us permission to process it only to provide and improve the service as described in the Privacy Policy. You can export your data at any time while your account is active. We will not use consultation data to train models, even anonymised or aggregated, without the onboarded doctor's consent.
9. Our software
KliniqOS, its software, design and brand belong to us. You get a limited, non-transferable right to use it during your subscription. If you send us suggestions, we may use them without owing you anything.
10. Service availability
We work to keep KliniqOS available but cannot promise it will be uninterrupted or error-free. We announce planned maintenance in advance where possible and schedule it outside clinic hours. Keep a way to work if the service is unavailable, such as paper prescriptions.
11. Third-party services
Some features depend on providers such as Sarvam AI, Google, Supabase and, when live, WhatsApp. Their outages or changes can affect KliniqOS, and we are not responsible for them.
12. Limitation of liability
To the extent the law allows:
- KliniqOS is provided "as is";
- we are not liable for clinical decisions, or for errors in drafts you confirmed;
- we are not liable for indirect losses such as lost profits or lost data; and
- our total liability is limited to the fees you paid us in the 12 months before the claim.
Nothing here limits liability that cannot be limited under Indian law.
13. Ending your account
You can cancel at any time. Your plan runs until the end of the paid period. We may suspend or close accounts that break these terms or the law, with notice where possible. After closing, you can export your data for 30 days, then it is deleted as described in the Privacy Policy.
14. Law and disputes
These terms are governed by the laws of India, and courts in Karnataka have jurisdiction. Please contact us first so we can try to resolve any dispute informally.
15. Changes and contact
We may update these terms. For significant changes we will notify onboarded doctors first, at least 15 days before they take effect. Continuing to use KliniqOS after that means you accept the new terms.
Questions: support.kliniqos@gmail.com